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FAQs

Have a question? We have an answer!

WHAT DOES EMAZE TOP PREMIUM PLAN INCLUDES?

Upgrading your Emaze account to our TOP premium plan, includes Exclusive premium templates with automatic design, Download to PDF, MP4, HTML, Present Offline, Unlimited Custom Effects, Business Templates, Remote Presentation, Premium Training and Support, Collaboration, Version Control, Permissions & Roles and much more…

HOW DO I KNOW IF I NEED A SINGLE-USER OR MULTI-USER SUBSCRIPTION?

It’s simple: if you’re planning on working with your team members - you need a multi-user plan. The multi-user plan is perfect for teams or organizations (such as schools) who plan on collaborating. If the only one who is going to be using Emaze is you, and you’re not going to collaborate with anyone - a single-user subscription is your ideal package.

HOW DO I DOWNLOAD MY PROJECT TO MY COMPUTER?

You can only download projects if you have a premium package. However, you’d be able to create and share up to 5 projects. But if you want to download your project to your computer, to an MP4 or to a PDF file - you’d need a premium subscription.

ARE PAYMENTS MADE MONTHLY OR YEARLY?

Emaze charges a one-time annual fee when you upgrade from your free user account to one of our premium plans. This upgrade enables you to have access to all of our premium features for an entire year and will automatically renew each new year.

WHAT HAPPENS IF I CANCEL MY PLAN?

If you decide to cancel your plan, your Emaze account will revert to its free statues. This means that you won't be able to download your projects. Also, keep in mind that our free version is limited to 5 projects only, so if you have more projects you won't be able to view them.

WHAT ONLINE PAYMENTS ARE ACCEPTED?

Emaze accepts all major credit cards and debit cards, including Visa, Mastercard, American Express, Discover, JCBm Union Pay, CB, and Diners. You can also pay with PayPal. Additional payment options may be available in your specific location.

HOW CAN I GET A REFUND?

To cancel your account, please click HERE. For refunds or any other matters please contact vipsupport@emaze.com and a member of our Support Team will be happy to get back to you regarding the charge.

CAN’T FIND THE ANSWER YOU’RE LOOKING FOR?

Feel free to contact our Support Team or go to Emaze Support Center for further information. We’re here to help!

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